Tenants

Before submitting an application, please complete our Rental Interest Form and a member of our team will invite you to tour the property, as the application fee is non-refundable, and you may decide against the property after visiting it in person.

Yes. We charge a non-refundable $49.90 application and screening fee per adult applicant. This fee covers the cost of processing your credit report, criminal background check, and eviction history through our third-party screening provider, as permitted under ORS 90.295.

As part of the screening process, we also verify employment and income and contact previous landlord references to confirm rental history and tenancy performance.

Because screening begins immediately once an application is submitted, the fee is non-refundable—even if an applicant is denied or chooses to withdraw. This ensures screening costs are not passed on to property owners or other tenants.

We strongly encourage applicants to review our full screening criteria before applying to make sure they meet the requirements.

We are committed to providing fair, accurate information on the condition of every property.

We strive to ensure that all requests and questions are addressed in a fast, positive manner and to exceed your expectations. 

We are ready to fulfill your property rental requests and assist you in every way possible.

We strive to ensure a fair and thorough screening process for all prospective tenants through TransUnion which include a criminal, eviction, and credit history. Please review the key points below (and related FAQs for more detailed info):

Income Requirements: Applicants must provide proof of income, typically requiring gross household income to be at least three times the monthly rent.

Credit & Background Check: We conduct comprehensive credit and background checks. 

Rental History: We require a verifiable rental history. Applicants without rental history may be considered with additional documentation.

Application Fees: A non-refundable screening fee in the amount of $49.90 will be charged to cover the cost of processing your application.

Non-Discrimination: We adhere strictly to Fair Housing laws and do not discriminate based on race, color, age, religion, sex, disability, familial status, national origin, sexual orientation, or sexual identity.

Inability to Verify Information

If, after making a good faith effort, we are unable to verify information on your application, or if you fail to pass any of the screening criteria, the application process will be terminated.

Explanations/Exceptions

All applicants may submit a written explanation with their applications if there are extenuating circumstances which require additional consideration.

False or Inaccurate Information

Falsification or misrepresentation of any part of the application will be grounds for denial.

To determine your income eligibility, we strongly suggest that the monthly rent not exceed 30% of your gross monthly income. Here's a rent calculator which also takes any debt payments into consideration.

Income & Debt-to-Income (DTI) Criteria:

Meets Criteria: Income meets or exceeds the required amount, with a minor shortfall ($100 or less) and good DTI ratio.

Some Lack of Income: Income is 2.5 times the rent, with a good DTI ratio – May require a $500 increased deposit or a qualified co-signer.

Moderate Lack of Income: Income is 2 times the rent, or DTI ratio is marginal – May require a $1000 increased deposit, double deposit, or a qualified co-signer.

Major Lack of Income: Income is less than 2 times the rent, high DTI, or some income is unverified – May require an additional $1500 deposit or a qualified co-signer.

Automatic Denial: No provable income.

Credit Check Criteria:

Meets Criteria: No collections, late payments, or no credit history.

Minor Issues: 1-2 late payments or up to 3 minor collections (<$1000 total) – May require a $250 increased deposit or a qualified co-signer.

Moderate Issues: Several collections (less than $2500 total) or bankruptcy within 3 years – May require a $500 increased deposit, co-signer, and a written explanation.

Major Issues: Significant history of late payments, large collections (greater than $2500), or payments owed to a prior landlord – May require a $1000 or double deposit, co-signer, and proof of current payments.

Automatic Denial: Open bankruptcy or unpaid debts to a previous landlord without a payment agreement.

Criminal History Criteria:

Meets Criteria: No criminal history or only minor violations (e.g., traffic tickets, one DUII).

Moderate Criminal History: Repeat DUII, multiple traffic violations, or offenses like criminal trespass, drug possession – May require a $500 increased deposit, co-signer, and a satisfactory letter of explanation with references demonstrating rehabilitation.

Major Criminal History: Offenses like harassment, assault, theft, or unauthorized firearm possession – May require a $1000 or double deposit, co-signer, and a satisfactory letter of explanation with evidence of rehabilitation.

Automatic Denial: Convictions for drug manufacturing, arson, violent crimes, sex offenses, or crimes involving identity theft or forgery.

Rental History Criteria:

Meets Criteria: Full positive references with excellent property care.

Minor Issues: Limited history or 1-2 minor issues/late payments – May require an additional $500 security deposit or a qualified co-signer.

Moderate Issues: Several violations or late payments – May require an additional $750 security deposit or a qualified co-signer.

Major Issues: Regular violations, repeated late payments, or money owed but being repaid – May require an additional $1000 or double deposit, co-signer, and a written explanation.

Automatic Denial: Recent eviction judgments, unpaid debts to a previous landlord, or serious rental agreement violations such as unauthorized occupants, animals, noise issues, or property damage.

Please contact us to schedule showing and list the dates and times that work best for you. We will do our best to accomodate your schedule.

Any responsible party age 18 and over will need to complete an application and pay the $49.90 non-refundable application/screening fee.

Yes. Please refer to the specific property for deposit details.

Yes, we require all tenants to obtain renter’s insurance as a condition of their lease. This policy is designed to protect both the tenant’s personal property and the landlord’s interests in the event of unforeseen incidents.

Policy Details

Requirement: All tenants must provide proof of renter’s insurance with a minimum liability coverage of $100,000 before the commencement of the lease.

Policy Terms: The renter’s insurance policy must remain in effect throughout the entire duration of the tenancy.

Tenants are required to nameTop Agents Real Estate Company as an Interested Party on the policy. This designation allows us to be notified if the policy lapses or is modified.

Exemptions: If the household income is below 50% of the median income for the area, as determined by HUD guidelines, tenants may be exempt from this requirement. However, specific conditions may still apply, so tenants should consult with management for further information.

Verification: Tenants must submit a copy of their insurance policy at the beginning of their lease and upon each renewal. Failure to maintain active coverage may result in additional fees or penalties, including potential eviction for non-compliance.

Penalties: Failure to maintain renter’s insurance as required may result in a fine of up to $250 or actual damages, whichever is greater.

Before we can release keys, all move-in requirements must be completed and verified. These include:

• Security Deposit Paid: The  security deposit must be paid and confirmed received. The property will continue to be marketed until the deposit is paid in full.
• First Month’s Rent Paid: Your full tenant-portal balance must be paid by your move-in date.
• Proof of Renters Insurance (unless exempt): Update your tenant portal with your insurance information and email us a copy  of your  policy showing Top Agents Real Estate Company listed as an interested party, and $100,000 liability coverage.
• Utilities Transferred to Your Name: All applicable utilities (electric, gas, water, etc.) must be active in your name as of your move-in date.
• Signed Unit Condition Report: You must review and sign the Unit Condition Report at move-in. This documents the property’s condition and protects both parties.

The initial lease term is 10 months, then month-to-month thereafter, as long as the terms of the lease agreement are adhered to. Depending on the property, the landlord might be willing to work with you on different terms.

Your move-in date depends on the status of the property you will be leasing (vacant, currently occupied, repairs being done, etc.) and how it aligns with your timeline for moving.

We will always fix everything that is our responsibility as outlined in your lease agreement. 

If there are any damages that are not covered, please let us know and we may have a contractor that we can recommend.

Rent payments are due on the 1st of each month, unless other arrangements are made prior to entering the lease. 

We strongly suggest you set up your rent payments on auto-pay, which can be done in the Tenant Portal, via ACH (no-fee e-Check wire transfer), or credit/debit card.

If using ACH, the money will not leave your account immediately, so you will need to leave the balance in the account until the process is completed. 

Alternatively, rent checks can be dropped off in our mail slot (#114) in the mail room on the first floor of 724 S Central Ave., Medford, Oregon. The lobby doors are open Monday-Friday from 7:00 a.m. - 7:00 p.m. 

The Tenant Portal is an online tool provided for you at no cost. You will be able to:

• Pay your rent online.
• View your previous and upcoming payments.
• Add your renter's insurance information.
• Submit and track maintenance requests.

You will receive an automated invitation via email to the tenant portal. You may also log in through the Portal Login link on this website.